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A visit, step by step
Read it ahead, or go through it with the person who is coming with you.
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Step 1: Before you come
Call, or send a request. Tell us what makes a visit hard and what helps: the lamp, the noise, a hand near your face, not knowing what's next. We write it in your record so nobody asks twice.
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Step 2: Walking in
The door opens onto a quiet front room with the radio off. We check you in at the desk, and a quiet corner is there if you'd rather wait out of the main room.
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Step 3: The room
You see the chair, the light, the tray and the small tools before you sit. Nothing is switched on. You can talk with us in a regular chair first.
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Step 4: The first look
We say what we are about to do, show you the tool, and let you hold it if you'd like. Then we begin. A raised hand means stop, and we stop.
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Step 5: Sounds and sensations
The suction hisses, the polisher hums, the water is cool. We tell you which one comes next and how long it lasts.
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Step 6: Leaving
We tell you what we did and what comes next, in writing if you'd like. The next visit can be longer, shorter, or only a practice visit.
Want to see it first?
Come by before the first visit
Walk down the hall, look at the room and sit in the chair with nothing happening. Stay as long as you like and leave when you've had enough. A look-around is not a treatment visit.
Call to pick a quiet time
Bring whoever helps you most
Ask about anything you see
What you can bring or ask for
Things to bring
Headphones, sunglasses, a weighted blanket, a tablet, a toy, picture cards.
Things to ask for
The lamp off, a longer visit, a split visit, a caregiver in the room.
Things we'll say
What we're about to do, what you'll feel and how long it lasts.
Things you can say
Stop. Wait. Again. Not today. We'll take each one at its word.
Ready to plan a first visit?
Tell us what helps and we'll plan the visit around it.